Nobody can be available 24/7, but your customers still need support. If you happen to be offline when a chat request pops up, the system will redirect them to open a new helpdesk ticket.

So you don't know the answer to a particular inquiry? Not a big deal: Kartra Helpdesks allows you to hot-invite another online agent into the live chat on the fly.

No matter where you are in Kartra, the Live Chat minimized window follows you everywhere. So, whether you're designing your next million-dollar sales page or writing a compelling email campaign, Kartra Helpdesk will pop the live chat window so you never miss a customer.

Want to keep your chat logs for your records, compliance or training needs? Kartra Helpdesks stores every conversation in the cloud so you can retrieve and download them any time.

Keeping your brand is important, even for customer support. Your users will submit and receive support messages from your own domain name. For example support@YourDomain.com.

Kartra intelligently recognizes whether an incoming email needs to be added to an existing ticket thread, or whether it's a new conversation and needs to create a new ticket altogether.

While your users will interact with you via email, Kartra Helpdesk will automatically read their email and paste it into the corresponding ticket thread, so your support agents can read it (and respond) from there.

Let's face it: nobody remembers login credentials. By delivering your support directly to their email address, they won't need to log into the helpdesk portal, remember their password, etc. This is so much easier for them!

What is your busiest shift: morning or evening? What about weekdays or weekends? Know your rush hours so you can prepare your support team ahead of time!

When it comes to support, speed is pivotal. Track how long your team takes to respond a ticket, and to resolve it.

Is there any particular department that is getting hammered? Any star agent raising to the top? Anyone in your team needing some extra help? Kartra Helpdesks will let you know.

Your customers have an opinion... let them voice it! Learn when you've successfully resolved their inquiries and when things could have been better.

Kartra Helpdesks analyzes search keywords through the Wiki so you don't have to guess. Know what your users need most help with, and write your support material accordingly.

Any particular article scoring bad reviews? Perhaps it's time to give it a makeover.